About Us and Your Information (Simple Version)

Hello. My name is Benjamin Redwood, and I am the person who looks after your information.

Information means things like your name, your email, or your phone number. I make sure this information is kept safe and used properly.

In this story, I will tell you:

• what information I collect
• why I collect it
• how I use it
• who I might share it with
• how long I keep it
• and what you can do if you are worried or have a question

You also have rights, which means there are rules that let you ask me what I’m doing with your information.

If you ever want to talk to me or ask a question, you can:

📞 Call me on: +44 1279 975 068 or +48 789 694 966
📧 Email me at: bjredwood1@gmail.com

I’m here to help and keep your information safe.

 

The Information We Collect and Why We Need It

To help me provide my services, I sometimes need to collect some information about you.

This information helps me to understand you better, provide the right support, and make our lessons useful, as well as enjoyable.

The information I may collect includes:

• Your name and how to contact you
• Information about your health, such as any medical conditions, so I can teach you with this in mind and help keep you safe
• Screenshots of the whiteboard on the screen, which may include pictures of me and you in the zoom camera, if they are needed
• Notes about meetings and important decisions
• Messages about compliments, concerns, or complaints
• Things you enjoy and are interested in, so we can explain ideas using examples that make sense to you
• Information about your learning, such as your progress, goals, and test results

Some information is more private and needs extra protection. This is called special information. I only use it when I need to and take extra care with it.

This may include:

• Your race or ethnic background
• Your religion or beliefs
• Information about your health

Sometimes, I use information to help understand patterns and improve my work. For example, I may look at exam results to see how students are doing overall. I may also use health information when it is needed for this purpose.

If you ask me a question, make a complaint, or there is a problem I need to solve, I may also keep information such as:

• Your name and contact details
• Details about what happened before
• Records about you and your services with me
• Letters, emails, or other messages I have shared

If we need to look into a complaint or question, I may need to use health information too. Because this information is private, I always handle it carefully and keep it protected.

Our promise is to only collect information I need, use it for the right reasons, and look after it carefully.

 

Why We Are Allowed to Use Your Information and Your Rights

There are rules that tell us when we are allowed to collect and use your information. These rules are called data protection laws.

Before we use your information, we must have a good reason for doing so. This good reason is called a lawful basis.

The law also gives you special rights. These are things you can ask us to do to help you understand and control how we use your information.

Your Information Rights

You have the right to:

📖 Ask to see your information
You can ask us to show you the information we have about you. You can also ask where we got it from and who we have shared it with. Sometimes, there may be reasons why we cannot show you everything.

✏️ Ask us to correct your information
If you think something we have about you is wrong or missing, you can ask us to fix it.

🗑️ Ask us to delete your information
You can ask us to remove your information when there is a good reason to do so.

⏸️ Ask us to stop or limit how we use your information
You can ask us to slow down or stop certain uses of your information.

🚫 Tell us you do not want us to use your information
In some situations, you can ask us not to use your information in a particular way.

📦 Ask us to move your information
You can ask us to send your information to you or another organisation in a useful format.

✅ Change your mind about permission
If you have given us permission to use your information, you can change your mind and take that permission back at any time.

If you ask us to do any of these things, we will reply as soon as we can and normally within one month.

To use any of these rights, you can contact us using the contact details at the start of this privacy notice.

The Reasons We Use Your Information

The law gives us different reasons for using your information. These reasons are called lawful bases.

The reasons we may use your information include:

You have given us permission
Sometimes we use your information because you have said it is okay for us to do so. If you give us permission, you can change your mind later and take it back.

We have an agreement with you
Sometimes we need your information because we have agreed to provide a service for you, like tutoring. For example, we may need certain information to provide those lessons, or support.

We have to follow the law
Sometimes we must use your information because the law says we have to. This helps us meet our legal responsibilities.

Our promise is to always have a proper reason before using your information and to respect your rights.

How We Use Your Information, Where It Comes From, and How Long We Keep It

Sometimes, we use information to help us understand how things are working, learn from our work, or look at information for research and planning.

For example, we may look at information like student results to help us understand progress and improve what we do.

We only use your information when we have a proper reason to do so. These reasons include:

We have an agreement with you
Sometimes we need to use your information because we have agreed to provide a service for you. This helps us carry out our work properly.

We need to follow the law
Sometimes we must use your information because the law says we have to. This helps us do things correctly and meet our responsibilities.

When you ask us questions or make a complaint

If you contact us with a question, problem, complaint, or claim, we may need to use your information to understand what has happened and help find a solution.

Where we get your information from

Most of the information we use comes directly from you. This means you, or someone helping you, gives us the information we need.

How long we keep your information

We keep your information for five years.

After this time, we will review it and make sure we only keep information that we still need.

If you would like to know more about how long we keep information or how we decide this, you can contact us using the details at the beginning of this privacy notice.

Our promise is to only keep your information for as long as we need it and to look after it carefully while we have it.

 

Who We Share Your Information With and How to Make a Complaint

We believe your information is private, and we will keep it safe.

Most of the time, we keep your information just for our work with you. However, there may be times when we need to share some information with other people or organisations.

We will only share your information when there is a good reason to do so.

For example, if we are worried about someone’s safety, we may need to share information with organisations that help protect people. This is called safeguarding.

What if you are worried about how we use your information?

If you have a question, concern, or complaint about how we use your information, please tell us. We will listen and try to help.

You can contact us:

📧 Email: bjredwood1@gmail.com
📞 Telephone: +44 1279 975 068 or +48 789 694 966

If you are still unhappy after talking to us, you can contact an organisation called the Information Commissioner’s Office (ICO).

The ICO checks that organisations follow the rules about keeping people’s information safe.

You can contact the ICO:

📍 Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

📞 Phone: 0303 123 1113
🌐 Website: www.ico.org.uk/make-a-complaint

Remember: your information matters, and you have the right to ask questions about how it is used.